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Exam 7220X topic 1 question 36 discussion

Actual exam question from Avaya's 7220X
Question #: 36
Topic #: 1
[All 7220X Questions]

Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)

  • A. Problem Clarification
  • B. Cause
  • C. Knowledge Management
  • D. Details/Findings
  • E. Problem Statement
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Suggested Answer: ACE 🗳️
by Oakford at June 24, 2020, 9:08 p.m.

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Oakford
4 years, 10 months ago
Correct answer is ADE: From the Avaya Diagnostic Management guide 1. Clearly stated the problem. 2. Detailed the findings. 3. Clarified the problem.
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