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Exam 7495X topic 1 question 65 discussion

Actual exam question from Avaya's 7495X
Question #: 65
Topic #: 1
[All 7495X Questions]

Which three Avaya Oceana® common components are required for processing all types of interactions (voice, email, chat, sms, etc.)? (Choose three.)

  • A. Omnichannel Controller
  • B. Unified Collaboration Model (UCM)
  • C. Work Assignment (WA)
  • D. Customer Controller
  • E. Engagement Designer (ED)
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Suggested Answer: ABE 🗳️
by rsosa at June 10, 2020, 3:05 p.m.

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rsosa
4 years, 10 months ago
I would change Omnichannel for WA. Omnichannel is not needed for voice, and you will always need to assign the work to an agent.
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