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Exam 7495X All Questions

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Exam 7495X topic 1 question 27 discussion

Actual exam question from Avaya's 7495X
Question #: 27
Topic #: 1
[All 7495X Questions]

Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?

  • A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.
  • B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.
  • C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.
  • D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.
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Suggested Answer: A 🗳️
by rsosa at June 10, 2020, 2:51 p.m.

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rsosa
4 years, 10 months ago
I think answer should be UCM. Copied from Avaya document "After Omnichannel Controller requests a work item to UCM, requests are routed by Engagement Designer Workflow"
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