After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
A.
The customer Controller Snap-in sends the "create new contact request" to OCP Snap-in.
B.
The customer Controller Snap-in sends the "create new contact request" to WA Snap-in.
C.
The customer Controller Snap-in sends the "create new contact request" to UCA Snap-in.
D.
The customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.
I think the answer is OCP. Copied from Avaya document "Customer Controller Snap-in then sends “create new contact” request to OCP Snap-in."
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krs406
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