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Exam 7392X All Questions

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Exam 7392X topic 1 question 9 discussion

Actual exam question from Avaya's 7392X
Question #: 9
Topic #: 1
[All 7392X Questions]

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS enabled, which software mechanism is used for queuing?

  • A. Agent IDs
  • B. VDNs
  • C. Agent Stations
  • D. Skills
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Suggested Answer: C 🗳️
by nagyrezk at July 29, 2024, 1:32 p.m.

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nagyrezk
8 months, 3 weeks ago
D-Skills - should be the right answer
upvoted 1 times
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