You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR). What is causing this problem?
A.
Your search parameters are too wide.
B.
Your search parameters are include other agents as well.
C.
You have to wait for at least an hour before doing the search.
D.
You have not selected the Near Real-Time contact search option.
V11/R12 had a Last 60mins check box required to look for calls that had happened and were stored in the short term DB. after 60 mins would be stored in long term and no longer require the checkbox to be found.
upvoted 1 times
...
This section is not available anymore. Please use the main Exam Page.3308 Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
GARYbob
4 years, 4 months agoMrBubbles
5 years, 4 months ago