A line operator identified and reported a defect in one of the components from a supplier. In response, the quality manager should do which of the following first?
A.
Order 100% inspection on all of the components from that supplies
B.
Evaluate the impact of the defect on the final product
100% inspection can lead to unnecessary costs and delays without first understanding the impact of the defect. The correct answer is B, because this evaluation helps determine the severity of the issue and informs subsequent actions, such as whether immediate inspection is necessary, whether to notify the supplier, or what corrective measures are needed. For example, if the defect is cosmetic and has no impact on the fit, form, or function of the component, a sampling plan should specify acceptance limits.
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