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Exam CMQ-OE topic 1 question 375 discussion

Actual exam question from ASQ's CMQ-OE
Question #: 375
Topic #: 1
[All CMQ-OE Questions]

A company is benchmarking its complaint process. Comparable companies have been identified and the data collection process is complete. The next step for the team to take is to

  • A. project future performance levels
  • B. establish complaint-process goals
  • C. communicate benchmark findings to upper management
  • D. determine current performance gaps
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Suggested Answer: B 🗳️
by SAED007 at Feb. 22, 2023, 9:25 p.m.

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4f400d2
2 weeks, 6 days ago
Selected Answer: D
Solution B is wrong. The next critical step is to analyze the data to find out where the company currently stands in comparison to its benchmarks. The correct answer is D. Refer to ASQ CMQ/OE Handbook Page 311-312.
upvoted 1 times
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SAED007
8 months ago
Should be d
upvoted 2 times
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