Exam 9L0-012 topic 1 question 9 discussion

Actual exam question from Apple's 9L0-012

Question #: 9
Topic #: 1

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

A. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
C. Complete the set of three modification tests as specified in GSX prior to opening the computer
D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

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Suggested Answer: C 🗳️
Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf

by em2kp3 at Jan. 16, 2025, 9:38 p.m.

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em2kp3

1 month, 1 week ago

Selected Answer: A

Discovering stripped screws with no record of prior repairs suggests the possibility of unauthorized tampering. It’s essential to discuss this with the customer to determine if someone else attempted repairs, as this could affect warranty or eligibility for service.

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Exam 9L0-012 topic 1 question 9 discussion

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