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Exam SUP-2023 All Questions

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Exam SUP-2023 topic 1 question 52 discussion

Actual exam question from Apple's SUP-2023
Question #: 52
Topic #: 1
[All SUP-2023 Questions]

Which three steps should you take if your iPad stops responding to your keyboard or trackpad that's connected with the Smart Connector? (Choose three.)

  • A. Go to Settings > General > Trackpad & Mouse > Reset.
  • B. Restart your iPad.
  • C. Remove any other iPad case or cover.
  • D. Contact AppleCare.
  • E. Update your iPad to the latest version of iPadOS.
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Suggested Answer: BCE 🗳️

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cwilson91
1 week, 6 days ago
Selected Answer: BCE
Explanation: B. Restart your iPad: Restarting can often resolve connectivity or software-related issues with the Smart Connector. C. Remove any other iPad case or cover: A third-party case or cover might interfere with the physical connection of the Smart Connector pins. E. Update your iPad to the latest version of iPadOS: Software updates often include fixes for hardware compatibility issues, including those involving the Smart Connector. Why not the other options? A. Go to Settings > General > Trackpad & Mouse > Reset: This option does not exist in iPadOS. D. Contact AppleCare: While this might be necessary if hardware issues persist, it's a last resort after troubleshooting the problem.
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