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Exam SUP-2023 All Questions

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Exam SUP-2023 topic 1 question 34 discussion

Actual exam question from Apple's SUP-2023
Question #: 34
Topic #: 1
[All SUP-2023 Questions]

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What should you do if you forgot your passcode and your iPhone is disabled?

  • A. Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
  • B. Force shut down your iPhone and wait 10 seconds, then turn it back on.
  • C. Wait until the Forgot Passcode? message appears, then follow the instructions.
  • D. Connect your iPhone to your Mac, then use Apple Configurator to revive the device.
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Suggested Answer: A 🗳️

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cwilson91
1 week, 6 days ago
Selected Answer: C
Answer A is correct for any iPhone under iOS version 15.1 or earlier. However, if your iPhone is running iOS 15.2 or later you can use the "Forgot Passcode? option. You'll have two options once you do this: 1. Use your previous passcode (if you recently changed it) 2. Or, fully wipe/erase the phone by authenticating your Apple ID account. https://support.apple.com/en-us/105090
upvoted 1 times
cwilson91
2 days, 17 hours ago
To add, you can ONLY use your previous password if you had recently changed it (within 72 hours)
upvoted 1 times
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