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Exam CSCP topic 1 question 182 discussion

Actual exam question from APICS's CSCP
Question #: 182
Topic #: 1
[All CSCP Questions]

A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?

  • A. Manufacturer's volume flexibility
  • B. Order-fulfillment lead times
  • C. Distributors' order-fill rates
  • D. Supply chain inventory days of supply
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Suggested Answer: C 🗳️
by MennaSultan at Dec. 13, 2022, 2:56 p.m.

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absoludely
1 month ago
Selected Answer: C
lead time has an impact but availability @ distributor will dictate ability to fill orders, and directly impact customer service
upvoted 1 times
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Adri5
1 month, 1 week ago
Selected Answer: C
C Distribution Fill rate. Availability has more to do with the probability of having goods ready to order than A (ability to accommodate to unusual requests), B (speed of performance), D (time it takes to sell the inventory)
upvoted 2 times
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Rajiv8047
6 months, 1 week ago
Selected Answer: B
Order-fulfillment lead times directly reflects the speed of order fulfillment, impacting how long a customer waits to receive their purchase.
upvoted 1 times
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MennaSultan
1 year, 10 months ago
Can any one explain this ?
upvoted 1 times
Muhammad2022
1 year, 9 months ago
Fill Rate = Orders Fulfilled/ Total Orders Customers order fill rate has direct relation with customer satisfaction.
upvoted 1 times
grir
11 months, 3 weeks ago
Yes but maybe should be B, Order fullfillment and not distri?
upvoted 1 times
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