But there's less probability of dissatisfaction depending on the customers expectations. For example what if they indicated a feature that no one cared about, then it was never accomplished. There's less chance of dissatisfaction compared to if it was promised and customers perceived value in it.
Answer is C,
Expected = The performance the customer expected would happen. Perceived = what the customer thought did happen. If the customer thinks there's a gap there they won't be satisfied.
upvoted 2 times
...
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Ramu1989
1 year, 6 months agoJayleo058
9 months agoZindani
2 years, 1 month agoApix1
1 year, 8 months ago