SCOR apply to:
All customer interaction from order entry through paid invoices
All production transaction (physical & services)
All market interaction from understanding aggregate through order fulfillment
SCOR does NOT apply to:
Sales & marketing (demand generation)
Research & technology development
product development
some element of post-delivery customer support
training, quality, information tech, and admin
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Tiva
Highly Voted 5 years, 8 months agoRajiv8047
Most Recent 1 year ago