Exam CSCP topic 1 question 104 discussion

Actual exam question from APICS's CSCP

Question #: 104
Topic #: 1

When a company works on controlling stockout frequency, the company is addressing which of the following attributes of customer service?

A. Availability
B. Delivery time
C. Service reliability
D. Service recovery

Show Suggested Answer

Suggested Answer: A 🗳️

by seeralanb at Aug. 24, 2021, 6:40 p.m.

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seeralanb

Highly Voted 3 years, 4 months ago

the attribute for stockout frequency metric is Availablity refer exhibit 3-28

upvoted 18 times

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ab059f7

Most Recent 5 months, 2 weeks ago

Selected Answer: C

should be reliability as it is quoted according in the chapter quiz

upvoted 1 times

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Rajiv8047

1 year, 1 month ago

Selected Answer: A

Activity-based costing (ABC) is an approach to costing that directly reflects logistics performance.

upvoted 1 times

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abhi_15

1 year, 5 months ago

Selected Answer: A

Stockouts deal with availability.

upvoted 2 times

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flyover11300

2 years, 7 months ago

Service reliability addresses right product, right time, right place etc. Think perfect order fulfillment. So reducing stockouts controls issues in service reliability

upvoted 3 times

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jziozie

3 years, 4 months ago

Why not A?