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Exam CLTD topic 1 question 30 discussion

Actual exam question from APICS's CLTD
Question #: 30
Topic #: 1
[All CLTD Questions]

An organization concentrating its efforts on meeting the internal performance standards related to availability, operational performance, and reliability has focused on which of the following aspects of the customer relationship?

  • A. Customer service
  • B. Customer satisfaction
  • C. Customer loyalty
  • D. Customer success
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Suggested Answer: B 🗳️
by bawapetergomes at May 1, 2024, 4:27 a.m.

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KarlHdt
3 months, 1 week ago
The organization focusing on internal performance standards related to availability, operational performance, and reliability is primarily concentrating on B. Customer satisfaction.
upvoted 1 times
...
bawapetergomes
6 months, 3 weeks ago
Selected Answer: A
CUSTOMER SERVICE
upvoted 1 times
...

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A (35%)
C (25%)
B (20%)
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