The best indicator of order fulfillment performance is A. Delivery to promise.
Explanation:
Delivery to promise (DTP) reflects a company's commitment to delivering an order by a specific date. It represents the time frame a customer can realistically expect to receive their order after placing it. This metric is crucial for customer satisfaction as it sets clear expectations and allows for proper planning.
Customer order lead time measures the total time it takes from when a customer places an order to when they receive the order. This metric directly reflects the efficiency and effectiveness of the order fulfillment process, as it encompasses the entire cycle from order receipt to delivery.
The best indicator of order fulfillment performance is D. Delivery to request. This metric measures how well a company meets the delivery dates requested by customers, reflecting the efficiency and reliability of the order fulfillment process
DTP provides the most accurate and actionable metric for gauging the effectiveness and reliability of your order fulfillment process.
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