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Exam CSCP topic 1 question 695 discussion

Actual exam question from APICS's CSCP
Question #: 695
Topic #: 1
[All CSCP Questions]

Which of the following statements regarding customer service is true?

  • A. A commitment of logistics is to provide best customer service regardless of cost.
  • B. All customers require fast delivery even if it means increased total cost.
  • C. One of the attributes of service reliability may mean that shipments arrive damage-free.
  • D. A basic customer service commitment must include taking a total zero-defect approach for all customers.
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Suggested Answer: C 🗳️
by Rajiv8047 at Dec. 10, 2023, 4:17 p.m.

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Rajiv8047
11 months, 3 weeks ago
Selected Answer: C
One of the attributes of service reliability may mean that shipments arrive damage-free.
upvoted 1 times
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C (25%)
B (20%)
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