Exam CSCP topic 1 question 633 discussion

The approach to quality that includes defining defects through determination of customer expectations is D. Total Quality Management (TQM). Explanation: TQM emphasizes a customer-centric approach where quality is defined based on what customers expect and need from a product or service, thereby actively identifying and addressing potential defects by aligning with customer needs. Key points about the other options: A. Acceptable Quality Level (AQL): This is a statistical method for determining the acceptable level of defects in a production lot, but it doesn't directly focus on defining defects based on customer expectations.

Total quality management (TQM) is a comprehensive approach to quality management that emphasizes customer satisfaction. One of the key principles of TQM is that defects should be defined based on customer expectations.