A customer wants to evaluate a transactional relationship they have with a supplier. In addition to cost, which of the following key performance indicators (KPIs) is the best choice for this evaluation?
C. Information sharing**
In a transactional relationship, effective and timely information sharing is crucial for ensuring smooth operations, accurate order fulfillment, and quick resolution of any issues that may arise. This KPI helps assess how well the supplier communicates and collaborates, which directly impacts the efficiency and reliability of the transactional relationship.
While the other options are important in different contexts, they are less directly relevant to a transactional relationship:
- **A. Sourcing efficiency** is more relevant to strategic sourcing and procurement processes.
- **B. Corporate sustainability** is important for long-term partnerships and corporate social responsibility but may not be a primary concern in a purely transactional relationship.
- **D. Engineering capability** is more relevant when evaluating suppliers for complex, customized, or innovative products, rather than standard transactional interactions.
It should be A. This is transactional purchase, you almost can get info you need for such product online. You need efficiency and cost involved this kind of product
Information sharing is crucial for building strong and effective supplier relationships. It allows both parties to make informed decisions, collaborate on improvements, and respond quickly to changes in the market.
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