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Exam CSCP topic 1 question 461 discussion

Actual exam question from APICS's CSCP
Question #: 461
Topic #: 1
[All CSCP Questions]

The most effective means to measure customer loyalty would use which of the following approaches?

  • A. Determine the ability to satisfy a customer's delivery date
  • B. Conduct customer survey for direct feedback
  • C. Analyzing customer repurchase patterns
  • D. Monitor rate of call center activity
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Suggested Answer: C 🗳️
Reference:
https://www.userlike.com/en/blog/measure-customer-loyalty
by Alizade at Aug. 14, 2023, 8:55 a.m.

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Alizade
1 year, 3 months ago
Selected Answer: C
C. Analyzing customer repurchase patterns.
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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