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Exam CSCP All Questions

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Exam CSCP topic 1 question 178 discussion

Actual exam question from APICS's CSCP
Question #: 178
Topic #: 1
[All CSCP Questions]

It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?

  • A. Customer acquisition
  • B. Customer retention
  • C. Customer dependency
  • D. Strategic customer care
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Suggested Answer: B 🗳️

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Daesma
1 year, 4 months ago
I think D is the right answer. Customer Profitability Analysis is crucial during the strategic customer care phase to identify profitable segments and reduce costs in less profitable segments. This aids in maximizing the long-term profitability of customers.
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