B. Error prevention over appraisal. Total quality management (TQM) is a management approach that focuses on continuous improvement, customer satisfaction, and employee involvement in order to achieve high-quality products and services. One key principle of TQM is to prioritize error prevention over appraisal. This means that the organization emphasizes identifying and addressing the root causes of problems to prevent defects from occurring in the first place, rather than just detecting and correcting defects after they have occurred. By preventing errors, TQM can lead to improved product quality, reduced waste, and increased customer satisfaction.
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Rajiv8047
1 year agoigrd
1 year, 7 months ago