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Exam CSCP topic 1 question 714 discussion

Actual exam question from APICS's CSCP
Question #: 714
Topic #: 1
[All CSCP Questions]

What is the best key performance indicator (KPI) to measure customer satisfaction?

  • A. Cost of goods sold (COGS)
  • B. Fill rates
  • C. Production quality
  • D. Asset turns
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Suggested Answer: D 🗳️

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Highly Voted 1 year, 7 months ago
Correct answer is B
upvoted 7 times
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Rajiv8047
Most Recent 11 months, 3 weeks ago
Selected Answer: B
Fill rate is a measure of the ability of a company to meet customer demand and fulfill orders. A high fill rate indicates that customers are receiving their orders in full and on time, which is a direct contributor to customer satisfaction.
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C (25%)
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