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Exam AWS Certified Solutions Architect - Professional SAP-C02 All Questions

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A company is building a call center by using Amazon Connect. The company’s operations team is defining a disaster recovery (DR) strategy across AWS Regions. The contact center has dozens of contact flows, hundreds of users, and dozens of claimed phone numbers.

Which solution will provide DR with the LOWEST RTO?

  • A. Create an AWS Lambda function to check the availability of the Amazon Connect instance and to send a notification to the operations team in case of unavailability. Create an Amazon EventBridge rule to invoke the Lambda function every 5 minutes. After notification, instruct the operations team to use the AWS Management Console to provision a new Amazon Connect instance in a second Region. Deploy the contact flows, users, and claimed phone numbers by using an AWS CloudFormation template.
  • B. Provision a new Amazon Connect instance with all existing users in a second Region. Create an AWS Lambda function to check the availability of the Amazon Connect instance. Create an Amazon EventBridge rule to invoke the Lambda function every 5 minutes. In the event of an issue, configure the Lambda function to deploy an AWS CloudFormation template that provisions contact flows and claimed numbers in the second Region.
  • C. Provision a new Amazon Connect instance with all existing contact flows and claimed phone numbers in a second Region. Create an Amazon Route 53 health check for the URL of the Amazon Connect instance. Create an Amazon CloudWatch alarm for failed health checks. Create an AWS Lambda function to deploy an AWS CloudFormation template that provisions all users. Configure the alarm to invoke the Lambda function.
  • D. Provision a new Amazon Connect instance with all existing users and contact flows in a second Region. Create an Amazon Route 53 health check for the URL of the Amazon Connect instance. Create an Amazon CloudWatch alarm for failed health checks. Create an AWS Lambda function to deploy an AWS CloudFormation template that provisions claimed phone numbers. Configure the alarm to invoke the Lambda function.
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Suggested Answer: D 🗳️

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nyxs_19
Highly Voted 2 years, 2 months ago
Selected Answer: D
The solution that will provide DR with the LOWEST RTO (Recovery Time Objective) is option D. Option D provisions a new Amazon Connect instance with all existing users and contact flows in a second Region. It also sets up an Amazon Route 53 health check for the URL of the Amazon Connect instance, an Amazon CloudWatch alarm for failed health checks, and an AWS Lambda function to deploy an AWS CloudFormation template that provisions claimed phone numbers. This option allows for the fastest recovery time because all the necessary components are already provisioned and ready to go in the second Region. In the event of a disaster, the failed health check will trigger the AWS Lambda function to deploy the CloudFormation template to provision the claimed phone numbers, which is the only missing component.
upvoted 10 times
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spd
Highly Voted 2 years, 2 months ago
Selected Answer: D
D looks most appropriate
upvoted 9 times
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29fb203
Most Recent 1 month ago
Selected Answer: C
C accounts for the phone numbers and all other resources. D doesn't
upvoted 1 times
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Sin_Dan
6 months ago
Selected Answer: C
Setting up phone numbers is more complex and time consuming, than setting up users. Option D waits until the disaster happens to provision the phone numbers. Option C is right, because it is quicker as compared to option D. Also, it makes sure the users are not duplicated upfront.
upvoted 1 times
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cashyc
6 months, 1 week ago
Selected Answer: C
by pre-provisioning a new Amazon Connect instance in a second AWS Region with the necessary contact flows and phone numbers already in place. The remaining task at the time of disaster recovery is to deploy the users, which can be done using an AWS Lambda function triggered by a CloudWatch alarm when the primary instance becomes unavailable, as determined by a Route 53 health check.
upvoted 1 times
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marszalekm
1 year, 3 months ago
Amazon Connect is not on the list of services required for this exam. At least as of 08.01.24 https://d1.awsstatic.com/training-and-certification/docs-sa-pro/AWS-Certified-Solutions-Architect-Professional_Exam-Guide.pdf
upvoted 5 times
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career360guru
1 year, 5 months ago
Selected Answer: D
Option D
upvoted 1 times
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severlight
1 year, 5 months ago
Selected Answer: D
Amazon Connect gives you a URL, for which you can add a record in route 53 and hence have a health check.
upvoted 1 times
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SK_Tyagi
1 year, 8 months ago
Selected Answer: D
D seems to fit all requirements, however C & D seem to be very similar. Only difference is whether to upload users or phone numbers through Cloud Formation. It seems users, routing profiles, queues, and flows get created with ReplicateInstance API https://docs.aws.amazon.com/connect/latest/adminguide/create-replica-connect-instance.html
upvoted 3 times
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MRL110
1 year, 8 months ago
Selected Answer: B
Apparently Route 53 can't manage Amazon Connect DNS names or health checks. https://docs.aws.amazon.com/connect/latest/adminguide/update-your-connect-domain.html#new-domain-custom
upvoted 1 times
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NikkyDicky
1 year, 9 months ago
Selected Answer: D
D i guess
upvoted 1 times
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Maria2023
1 year, 10 months ago
Selected Answer: B
I vote for B since I was not able to find a way to make Route53 serve the Amazon connect URL and therefore it cannot perform healthcheck. If someone has more information on this - please share
upvoted 1 times
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SkyZeroZx
1 year, 11 months ago
why not letter C "CloudFormation template that provisions all users" insted of "CloudFormation template that provisions claimed phone numbers" of letter D
upvoted 3 times
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dev112233xx
2 years ago
Selected Answer: B
I'm voting B because i don't think it's possible to use Amazon Route 53 health check to verify the availability of Amazon Connect
upvoted 1 times
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Eshu2009
2 years ago
why not C?
upvoted 1 times
ninomfr64
1 year, 2 months ago
I think, but I was not able to very it, that if your instance is active and you have phone numbers configured it is receiving actual phone traffic that is a and Active/Active scenario, however you do not have users (aka Agents) configured to handle calls. This is just me guessing
upvoted 3 times
shmoeee
2 months, 1 week ago
Same thinking i had
upvoted 1 times
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mfsec
2 years ago
Selected Answer: D
D. Provision a new Amazon Connect instance with all existing users and contact flows in a second Region.
upvoted 3 times
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c73bf38
2 years, 2 months ago
Selected Answer: D
D is the better solution.
upvoted 3 times
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