Exam AWS Certified Solutions Architect - Associate SAA-C03 topic 1 question 201 discussion

Marketing communications = Amazon Pinpoint

By using Pinpoint, the company can effectively send SMS messages to its mobile app users. Additionally, Pinpoint allows the configuration of journeys, which enable the tracking and management of user interactions. The events generated during the journey, including user responses to SMS, can be captured and sent to an Kinesis data stream. This data stream can then be used for analysis and archiving purposes. A. Creating an Amazon Connect contact flow is primarily focused on customer support and engagement, and it lacks the capability to store and process SMS responses for analysis. C. Using SQS is a message queuing service and is not specifically designed for handling SMS responses or capturing them for analysis. D. Creating an SNS FIFO topic and subscribing a Kinesis data stream is not the most appropriate solution for capturing and storing SMS responses, as SNS is primarily used for message publishing and distribution. In summary, option B is the best choice as it leverages Pinpoint to send SMS messages and captures user responses for analysis and archiving using an Kinesis data stream.

https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html

Why not A. Amazon connect has this option.

https://docs.aws.amazon.com/pinpoint/latest/userguide/welcome.html Amazon Pinpoint is the easiest solution. Amazon Connect is Contact Centre as a Service so this option is not relevant to the requirement. SQS and SNS options are overengineered or under engineered for the requirements so natural choice is "B"

base function of AWS Pinpoint

B. AWS Pinpoint is for Marketing communications.

Option B is correct answer: link: https://aws.amazon.com/pinpoint/, and video under the link.

Two-Way Messaging Receive SMS messages from your customers and reply back to them in a chat-like interactive experience. With Amazon Pinpoint, you can create automatic responses when customers send you messages that contain certain keywords.

Based on my research Kinesis stream is real time data ingestion, and also stores only event data and not the actual people responses, furthermore there is no requirement to have real time data streaming. That is probably why I am hesitating agree here with everyone on B and rather choose A.

The answer is B. AWS Pinpoint is for Marketing communications. AWS Connect is for Contact center.

According to the following link I would choose Option A. https://docs.aws.amazon.com/connect/latest/adminguide/web-and-mobile-chat.html

Amazon Pinpoint is a flexible, scalable and fully managed push notification and SMS service for mobile apps.

It's B, see following link https://docs.aws.amazon.com/pinpoint/latest/developerguide/event-streams.html

https://aws.amazon.com/pinpoint/product-details/sms/ Two-Way Messaging: Receive SMS messages from your customers and reply back to them in a chat-like interactive experience. With Amazon Pinpoint, you can create automatic responses when customers send you messages that contain certain keywords. You can even use Amazon Lex to create conversational bots. A majority of mobile phone users read incoming SMS messages almost immediately after receiving them. If you need to be able to provide your customers with urgent or important information, SMS messaging may be the right solution for you. You can use Amazon Pinpoint to create targeted groups of customers, and then send them campaign-based messages. You can also use Amazon Pinpoint to send direct messages, such as appointment confirmations, order updates, and one-time passwords.

D: Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables you to send and receive SMS messages in a cost-effective and highly scalable way. By creating an SNS FIFO topic, you can ensure that the SMS messages are delivered to your users in the order they were sent and that the SMS responses are processed and stored in the same order. You can also configure your SNS FIFO topic to publish SMS responses to an Amazon Kinesis data stream, which will allow you to store and analyze the responses for a year. Amazon Pinpoint ?¿?¿? NO! is not correct solution because while Amazon Pinpoint allows you to send SMS and Email campaigns, as well as handle push notifications to a user base, it doesn't provide SMS sending feature by itself. Furthermore, it's a service mainly focused on sending and tracking marketing campaigns, not for managing two-way SMS communication and the reception of reply.

To send SMS messages and store the responses for a year for analysis, the company can use Amazon Pinpoint. Amazon Pinpoint is a fully-managed service that allows you to send targeted and personalized SMS messages to your users and track the results. To meet the requirements of the company, a solutions architect can build an Amazon Pinpoint journey and configure Amazon Pinpoint to send events to an Amazon Kinesis data stream for analysis and archiving. The Kinesis data stream can be configured to store the data for a year, allowing the company to analyze the responses over time. So, Option B is the correct answer. Option B. Build an Amazon Pinpoint journey. Configure Amazon Pinpoint to send events to an Amazon Kinesis data stream for analysis and archiving.