A. TAM is included
B. offered by AWS partners, not by AWS. So, Not B
C. It's a consulting service from AWS. Not C.
D. support of 3rd-party software is the responsibility of customers or 3rd parties.
E. is included.
A & E are the answers.
E can't be correct. Response time is 15 mins. I think the answer is A&D. With Enterprise, you get 3rd-party software support. https://aws.amazon.com/premiumsupport/plans/
A & D is the correct answer it can not be E ,as the AWS enterprise support --> 15 minute response time for business critical workloads not 5 mins response time --> it is tricky check : https://aws.amazon.com/premiumsupport/plans/
A and E are the correcct option, D is not the corrct option as AWS Provdes third party software support and that is only for interoperability, configuration guidance and troubleshooting, but in the question it says third party software support integration support which doesnt provide AWS
The anwer is A and E -
In AWS Enterprise level support - we have TAM , <15 minutes business/misison critical system down support , and <5 minutes for critical workloads - the customer can avail the AWS Incident Detection and Response (Custom support for critical applications) for enterprise support plans with an additional fee which will provide the less than 5 minutes assitance for critical workloads
https://aws.amazon.com/premiumsupport/plans/?refid=44307514-e1f3-460c-9905-c9d33f83ba5c
Which of the following are included in AWS Enterprise Support? (Choose two.)
A. AWS technical account manager (TAM)
D. Support of third-party software integration to AWS
A. AWS Technical Account Manager (TAM): A dedicated TAM provides proactive guidance and expertise to help you achieve your goals.
E. 5-minute response time for critical issues: AWS Enterprise Support offers a 24/7 response time of 15 minutes or less for critical (Severity 1) issues, ensuring prompt support during urgent situations.
The two features included in AWS Enterprise Support are:
A. AWS technical account manager (TAM)
E. 5-minute response time for critical issues
AWS Enterprise Support provides access to a dedicated technical account manager (TAM) who acts as a primary point of contact for technical guidance, planning, and ongoing support. Additionally, it offers a 5-minute response time for critical issues, ensuring rapid assistance and resolution for urgent matters.
The two components included in AWS Enterprise Support are:
A. AWS technical account manager (TAM)
E. 5-minute response time for critical issues
AWS Enterprise Support provides access to a dedicated AWS Technical Account Manager (TAM) who serves as the primary point of contact for technical guidance and assistance. Additionally, it offers a 5-minute response time for critical issues, ensuring rapid resolution of urgent problems.
The two components included in AWS Enterprise Support are:
A. AWS technical account manager (TAM): AWS Enterprise Support provides customers with access to a dedicated Technical Account Manager (TAM) who can assist with AWS infrastructure and services, offer best practices guidance, and help optimize AWS resources.
E. 5-minute response time for critical issues: AWS Enterprise Support offers a faster response time for critical issues, aiming to respond to these issues within 5 minutes after initial contact.
AWS partner-led support (Option B), AWS Professional Services (Option C), and support of third-party software integration to AWS (Option D) are not explicitly included in AWS Enterprise Support and may be separate arrangements or services.
The options included in AWS Enterprise Support are:
A. AWS technical account manager (TAM)
E. 5-minute response time for critical issues
These two options are included in AWS Enterprise Support. A Technical Account Manager (TAM) provides personalized technical guidance and support, acting as a single point of contact for the customer within AWS. The 5-minute response time for critical issues ensures rapid assistance for urgent problems. The other options are not part of the standard AWS Enterprise Support package.
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