Exam AWS Certified AI Practitioner AIF-C01 topic 1 question 80 discussion

B. Main advantage of using Amazon Bedrock Agent is the automation of repetitive tasks and the orchestration of complex workflows. Customer support inquiries are often patterned and repetitive. By using Amazon Bedrock Agent, you can automate the initial response to such routine inquiries and information gathering. In addition, even in cases where the workflow is somewhat complex and the response required varies depending on the inquiry content, Amazon Bedrock can flexibly respond by combining multiple AI models. This will enable quick and accurate customer support while optimally utilizing human resources. It will lead to efficient processing of large volumes of inquiries, which will lead to improved customer satisfaction.

Amazon Bedrock agents are specifically designed to automate tasks and orchestrate workflows They can handle repetitive customer support inquiries efficiently They can break down complex customer requests into smaller steps and execute them in sequence This directly addresses the retailer's need to process thousands of inquiries quickly

The correct answer is B. Agents for Amazon Bedrock automate repetitive tasks and orchestrate complex workflows.

A. Generation of custom foundation models (FMs) to predict customer needs While creating custom FMs could be valuable for tailored predictions, Amazon Bedrock agents themselves focus on automating workflows and orchestrating the use of multiple FMs, rather than creating custom models. B. Automation of repetitive tasks and orchestration of complex workflows This is a strong benefit of Amazon Bedrock agents, but option C more directly addresses the use case of consolidating results from multiple FMs to handle customer inquiries. D. Selecting the foundation model (FM) based on predefined criteria and metrics While selecting models based on criteria is possible, the primary strength of Bedrock agents in this context is in automating the calling of multiple models and consolidating their responses.

Amazon Bedrock Agents Enable generative AI applications to execute multistep tasks across company systems and data sources Amazon Bedrock Agents streamline workflows and automate repetitive tasks. Unleash the power of AI automation to boost productivity and reduce cost. https://aws.amazon.com/bedrock/agents/

C is correct answer. Repetitive task may not work on customer support inquiry as each inquiry is different.