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Exam AWS Certified AI Practitioner AIF-C01 topic 1 question 42 discussion

Exam question from Amazon's AWS Certified AI Practitioner AIF-C01
Question #: 42
Topic #: 1
[All AWS Certified AI Practitioner AIF-C01 Questions]

A company is building a large language model (LLM) question answering chatbot. The company wants to decrease the number of actions call center employees need to take to respond to customer questions.
Which business objective should the company use to evaluate the effect of the LLM chatbot?

  • A. Website engagement rate
  • B. Average call duration
  • C. Corporate social responsibility
  • D. Regulatory compliance
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Suggested Answer: B 🗳️
by jove at Nov. 9, 2024, 8:29 p.m.
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Moon
1 week, 1 day ago
Selected Answer: B
B: Average call duration Explanation: Average call duration is a key metric for evaluating the efficiency of a question-answering chatbot in a call center environment. By reducing the number of actions employees need to take, the chatbot can help streamline customer interactions, resulting in shorter call durations. Monitoring this metric helps the company assess whether the chatbot is achieving its goal of improving call center efficiency.
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jove
2 months ago
Selected Answer: B
Obviously it is B
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