A telecommunications company has deployed a machine learning model using Amazon SageMaker. The model identifies customers who are likely to cancel their contract when calling customer service. These customers are then directed to a specialist service team. The model has been trained on historical data from multiple years relating to customer contracts and customer service interactions in a single geographic region.
The company is planning to launch a new global product that will use this model. Management is concerned that the model might incorrectly direct a large number of calls from customers in regions without historical data to the specialist service team.
Which approach would MOST effectively address this issue?
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2 weeks, 3 days agoMultiCloudIronMan
1 month, 3 weeks ago