Exam AWS Certified Cloud Practitioner CLF-C02 topic 1 question 265 discussion

The Enterprise Support Concierge is a group of AWS billing and account experts that specialize in working with enterprise accounts. They help with billing and account inquiries.

Concierge Support Team (for billing and account best practices)

C. Answering billing and account inquiries

C. Answering billing and account inquiries. While they might provide some technical support and guidance, their primary focus is on assisting with billing and account-related inquiries, such as account setup, billing questions, and assistance with account management.

Answer is C. https://docs.aws.amazon.com/whitepapers/latest/how-customers-can-work-with-aws-and-our-apn-partners/aws-support-and-professional-services.html

C, review the image on https://docs.aws.amazon.com/whitepapers/latest/how-customers-can-work-with-aws-and-our-apn-partners/aws-support-and-professional-services.html

B AWS Enterprise Support provides customers with a concierge-like service and 24/7 technical support from high-quality engineers, tools and technology to automatically manage health of a customer's environment, consultative architectural guidance delivered in the context of their applications and use-cases...

This breakdown (https://aws.amazon.com/premiumsupport/plans/) shows the only correct answer is B, Architectural guidance: "Designated Technical Account Manager (TAM) to provide consultative ARCHITECTURAL and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from AWS". They provide Billing answers to lower levels, they do NOT provide help actually developing applications (writing code), and they answer questions regarding technical support cases for lower levels as well.

AWS Enterprise Support provides customers with a concierge-like service and 24/7 technical support from high-quality engineers, tools and technology to automatically manage health of a customer’s environment, consultative architectural guidance delivered in the context of their applications and use-cases, and a designated Technical Account Manager (TAM) to coordinate access to proactive / preventative programs and AWS subject matter experts

https://docs.aws.amazon.com/whitepapers/latest/how-customers-can-work-with-aws-and-our-apn-partners/aws-support-and-professional-services.html

Billing Assistance White-glove (Concierge) access to billing issues https://aws.amazon.com/premiumsupport/plans/

C : Answering Billing and account inquries

C Enterprise support Concierge team assists users for answering billing ans acount inqueries

Correct Answer D

The AWS Enterprise Support Concierge team assists users by answering questions related to technical support cases. They play a key role in providing support and guidance for technical issues and helping users navigate through their support cases.

C. Answering billing and account inquiries