A company deploys a new web application on Amazon EC2 instances. The application runs in private subnets in three Availability Zones behind an Application Load Balancer (ALB). Security auditors require encryption of all connections. The company uses Amazon Route 53 for DNS and uses AWS Certificate Manager (ACM) to automate SSL/TLS certificate provisioning. SSL/TLS connections are terminated on the ALB.
The company tests the application with a single EC2 instance and does not observe any problems. However, after production deployment, users report that they can log in but that they cannot use the application. Every new web request restarts the login process.
What should a network engineer do to resolve this issue?
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