Exam CRCM topic 1 question 262 discussion

Actual exam question from ABA's CRCM

Question #: 262
Topic #: 1

Bank A offers safe deposit services in a vault area that contains a door too narrow for wheelchair passage. The bank cannot widen the door because of the vault construction. Therefore, when a customer in a wheelchair needs access to a safe deposit box the customer cannot enter the vault. The bank provides viewing rooms for all safe deposit customers, and one of these rooms has a door wide enough for a disabled customer to enter. Which of the following must the bank do to provide safe deposit box service to wheelchair customers?

A. Remove the old vault and install a new vault to allow wheelchair access
B. Construct an alternative facility in which to store the safe deposit boxes of wheelchair customers
C. Require wheelchair customers to be accompanied by a walking individual to retrieve the safe deposit box for the customer
D. Bring the safe deposit box to the customer and provide an accessible area where the customer may privately have access to the contents

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Suggested Answer: D 🗳️

by Cam22 at March 17, 2024, 2:24 a.m.

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Cam22

4 months ago

Selected Answer: D

D is correct

upvoted 1 times

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Exam CRCM topic 1 question 262 discussion

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Cam22

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