B.
The omission from a periodic statement of an EFT that should have been included
C.
A consumer's request for documentation required to be given on receipts or statements or for clarification of information (does not include routine inquiries about account balances)
The correct answer is D. All of these. An error in electronic fund transfers (EFTs) as defined under Regulation E (Electronic Fund Transfer Act) can include any unauthorized EFT, the omission of an EFT from a periodic statement that should have been included, or a consumer's request for documentation or clarification concerning an EFT that should have been provided or included in receipts or statements. This definition is broad to ensure comprehensive consumer protection and error resolution processes that cover a range of potential issues a consumer might encounter with EFTs.
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Cam22
4 months ago