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Exam CRCM topic 1 question 94 discussion

Actual exam question from ABA's CRCM
Question #: 94
Topic #: 1
[All CRCM Questions]

A compliance professional is a member of the task force studying how the bank can reduce customer complaints about holding deposits. One proposed solution involves purchasing an expensive system that will reduce the number of holds placed by evaluating the customer's history and relationship with the bank. Which of the following roles is MOST important for the compliance professional on the task force?

  • A. Developing training for tellers who will use the new system
  • B. Setting parameters for what the system should review to determine the strength of the customer relationship
  • C. Validating the system to ensure it complies with regulatory restrictions
  • D. Conducting a cost-benefit analysis to determine if the system is the best solution
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Suggested Answer: C 🗳️

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Cam22
4 months ago
Selected Answer: C
As a compliance professional, ensuring regulatory compliance is paramount in any decision-making process. In this scenario, the proposed solution involves purchasing an expensive system to reduce customer complaints about holding deposits. It's crucial for the compliance professional to validate the system to ensure it complies with all relevant regulatory restrictions. While developing training (Option A), setting parameters for the system (Option B), and conducting a cost-benefit analysis (Option D) are important tasks, ensuring regulatory compliance should take precedence. Compliance validation will help mitigate regulatory risks associated with implementing the new system, thereby safeguarding the bank's operations and reputation.
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